This position will report directly to the CNO. This person/position is responsible for planning, organizing and supervising the nursing care, ensuring that patient care needs are met during his/her shift, and providing physicians and patients with optimal service, in a cost effective manner. The House Supervisor is expected to contribute to an environment supportive of personal and professional growth of self and others. They should exhibit dependability and coordinate individual professional practice with a focus on hospital mission, values and vision. The House Supervisor should participate as a member of the hospital management team. And must oversee the coordination of patient placement, serve as a resource to the clinical staff, and provide assistance with conflict resolution. During their assigned shift effectively coordinates the overall activity of the hospital in conjunction with the Directors of each department according to the hospital policies; procedures and protocols. They serve as a representative of Administration, and should seek assistance as necessary or indicated.
Effective communication and ability to define issues and problems while bridging the gap for the staff and end user
Seeks to understand colleagues' priorities, working styles and develops relationships across all departments and areas
Delivery of clinical practice utilizing standards of practice and in accordance with the Hospital's Mission, Vision and Values
Ability to work under limited supervision and to follow written and oral instructions
Knowledge of biophysical and spiritual aspects of patient population served and of human behavior ranging from infancy to geriatrics
Ability to demonstrate effective communication skills, empathy, and unconditional positive regard toward all patients; families and co-workers
Compliance with organizational requirements, including policies, procedures, protocols and regulations
Knowledge and implementation of standardized PPE regarding the prevention and transmission of infectious disease and isolation process
Attends 85% of all department meetings and required to review and initial all department minutes
Consistently provides accurate and complete handoff communication to any healthcare provider according to policy
Maintain current licensure and required certification and annual eeducation requirements
Flexibility in schedule in order to meet the needs of the patients, community and staff
Active participation in performance improvement to improve patient quality outcomes
Rounding on all areas throughout shift and clinical areas every two (2) hours (Crisis intervention may alter timeliness and is a consideration, but not a pattern)
Assess overall unit staffing needs of each patient care unit and places personnel accordingly. Takes appropriate steps to replace unanticipated vacancies and adjusts as indicated based upon patient needs
Utilizes sound judgement in decision making to provide quality care while maintaining guidelines established by VBCH policies, procedures and protocols
Provides input to appropriate department managers for evaluation purposes
Makes Patient Care Services Unit Directors aware of situations occurring in their areas of responsibility to allow proper intervention when indicated
Monitors Patient Care Services activities to identify and address resolution of patient care problems
Performs duties of other departments after operating hours, as assigned
Acts as a liaison between patient care services personnel and other hospital personnel or department heads
Responds and attempts to resolve patient complaints and alerts Administrator On-Call of potential problems
Acts as a resource person and is an effective, efficient, inter/intradepartmental communicator who assumes administrative duties during emergencies or disasters until relieved by the administrator/Chief Nursing Officer, or his/her designee
Acts as a professional role model: adheres to the Standards of Performance, maintains a positive attitude, being visible and available, and listening effectively
Addresses behaviors in real time and acts in accordance with policy. Counsels personnel when necessary and consults with the proper Unit Director for input as indicated
Provides support to staff, families and significant others during code and other patient care crisis situations with the ability to maintain composure under pressure
Procures supplies, after regular operating hours, from central sterile and material management as required and in accordance with rules
Assists Managers, Supervisors and Directors by continously surveying and addressing and identifying needs, problems and issues and relating to appropriate resource(s)
Familiar with organizational functions of all units and ensures compliance with policies, regulations, JCAHO Standards, HIPAA and procedures of the hospital
Assist clinically in all patient care areas (i.e. blood administration; stress tests; EKG's; Admissions; Discharges; patient transport observation; medication delivery; IV skills; education)
Promotes Teamwork among staff
Demonstrates professional behavior with a positive outlook during peak periods of activity and other stressful situations
Staffing meeting daily at 2P
By Wednesday every week, address weekend coverage
Complete staffing sheets
Never call anyone off without notification - all area checked and confirmed for coverage
Review competency book before assigning or moving personnel. Deliver competency paperwork to preceptor when allowing any and all training to occur
Familiar with all codes and indicators - know your role and each team members role and expectations. Direct staff; paperwork and notifications as indicated. Remain calm and direct staff and patient care when appropriate.
Know the rules for fire - Safety Watch - Where; Log; Frequency and reporting structure
Know when to notifiy AOC; O/C lists and process; surgical team
Call in process - must be person to person voice call (No text; No Message; No VoiceMail) Must be timely. Fill out log with time and date; notify their department Director and/or Charge Nurse or O/C team member. Follow the pathway or plan to attempt to obtain coverage. Communication is 2-Way - Set expectations and direct who is calling who for coverage - maintain and direct List; Mode of Contact and Response
Extension of Administration - Address issues as they arise; always have a witness; write-ups and/or disciplinary action in accordance with policy; always address behaviors and attitude
Patient Satisfaction: *Intervenes when a problem is recognized and strives to reach a satisfactory solution. *Follows up with complaints in a timely and professional manner. *Promotes good customer relations by treating patients and family members in professional and courteous manner and sets expectation for staff
Leads by example and holds everyone accountable
Thorough investigation of issues with documentation and interview data
Willingly accepts opportunity to improve the units and correct areas in need of improvement
Inspires, motivates and guides staff toward meeting departmental goals
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Vanderbilt Bedford County Hospital:
Vanderbilt Bedford Hospital is your community healthcare provider: a 60-bed facility with a comprehensive range of inpatient, outpatient, medical, and surgical services.
Acquired by Vanderbilt Health in 2021, the hospital is the sole provider of inpatient medical services for Bedford County. We believe in the power of people to create great care. With more than 32 doctors and 250 hospital staff, Vanderbilt Bedford Hospital delivers personalized, high-quality health care close to home, in a modern, patient-friendly environment.
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Our Nursing Philosophy:
We believe highly skilled and specialized nursing care is essential to Vanderbilt University Medical Center's mission of quality in patient care, education and research. We believe nursing is an applied art and science focused on helping people, families and communities reach excellent health and well-being.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.
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