Careers at Landmark, part of the Optum and UnitedHealth Group family of businesses. At Landmark, we work to deliver high quality, comprehensive care to chronically ill patients wherever they reside and whenever they need it. We focus on doing what’s right for the people we serve, even when it’s not easy. This is your opportunity to be part of a compassionate team that is setting out to change health care for complex, chronic patients. We’re looking for driven people like you because changing the status quo takes dedication. Here, we’ll invest in your personal and professional growth while giving you a unique opportunity to make a difference. Helping people feel their best is a rewarding part of doing your life’s best work.(sm)
Help patients with complex, chronic conditions stay well, at home. If you are an LPN and are energized by the prospect of treating patients where they reside, you will enjoy the flexibility, independence, and spectrum of responsibilities that come with this role.
Partner with a talented and committed clinical and support team, with the help of mobile medical technology, working toward a shared vision of maximizing quality of life for our most medically vulnerable patients. Your excellent communication, interpersonal skills and empathy for patients will serve you well on a local Landmark team.
Work Schedule: Candidate needs to be flexible with work schedule based on business needs.
Location: Cleveland, Ohio
The LPN/LVN Urgentivist Extender conducts in-home/field-based visits to address urgent clinical issues with Landmark patients. While on-site, the Field Nurse will evaluate patients and communicate, via telephone or secure video, with the supervising Landmark provider. The provider will direct the evaluation and care provided. All activities will fall within the employee’s scope of practice as set by the State they are practicing in.
Collect Patient Information: Vital signs, physical exam, point of care testing (E.g. - glucose levels), venipuncture, Kardio Mobile, medication compliance and reconciliation, adherence to discharge instructions, etc.
Patient treatment and procedures: Skilled at phlebotomy and IV placement and therapy, Catheter care and replacement. Administering nebulizer treatments, and teaching proper protocol, wound care, medication administration, etc. Treatment directives are only per the supervising Provider’s direction
Patient education: Common chronic conditions and education topics include congestive heart failure, COPD, diabetes, hypertension, fall risk assessment, overall health literacy per the direction of the Provider
Provider collaboration: Skilled at concise and articulate communication to remotely discuss evaluation and treatment with supervising Provider. This collaboration will occur during every patient visit unless the Field Nurse is following an approved Landmark protocol (e.g., Post-Hospital Visit).
Care coordination: Schedule follow-up telephonic or in-home interactions as needed
Documentation: Assist supervising Provider with documenting findings and outcomes of the visit
Partner with Landmark interdisciplinary team (providers, nurses, social workers, etc.) to drive improvement in patient outcomes and satisfaction
Actively participate in weekly interdisciplinary team meetings
Conduct home visits and/or phone or video calls to patients to collect clinical and psychosocial information, and carry out designated tasks, including but not limited to:
Resource referral and connection
Quality measure documentation, support, and follow up
Telemedicine facilitation and set up
Collect information regarding patient conditions using standardized checklists and templates
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
High School Diploma / GED (or higher) with Current LPN license
Certified in CPR
Ability to work a variety of shifts
Comfortable working with electronic medical records and mobile technology
Comfortable with conducting independent home visits
Knowledge and proficiency of basic Word, Outlook, and Excel applications
1+ years of experience evaluating, assessing, and providing patient care
Valid Driver's License and insurance with access to reliable transportation that will enable you to travel up to 75% to visit clients and / or patient sites within a designated area and you must comply with all the terms of the Optum Motor Vehicle Safety policy
Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
Experience in rapid evaluation and treatments in home setting
AA degree or higher
Experience with Catheter care, replacement, and phlebotomy
Urgent care, emergency room, hospice, geriatric care, or community home health experience
Regular requirement to sit; use hands to touch, handle or feel
Regular requirement to talk and listen
Regular requirement of bending
Occasional requirement to stand; walk and reach with hands and arms
Occasional requirement to lift and/or move up to 10 pounds
Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus
Ability to travel frequently by car
Solution-oriented mindset and work approach. Charisma and a natural ability to connect with others
Excellent communication and interpersonal skills, with a strong emphasis on empathy and building rapport with patients
Initial high frequency visits to patient residences followed by as needed visits during market implementations
Will require regular travel to patient residences and non-home-based market offices
Noise level is usually moderate
To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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